Store Policies
Shipping Orders are normally shipped within 5 business days (M-F). Express orders will be shipped within 3 business days (M-F). Shipping to US locations are by UPS Ground or UPS 2nd Day Air mail. Shipping to Canada, Asia, Australia, Europe, and other global destinations are by USPS Global International mail. Return & Refund Policy If you are not completely satisfied with the specimens you may return them within 15 days of date of receipt for a full refund. We are sorry, no returns after the 15 days grace period. Please follow these steps carefully when returning items for refund:
- Any mineral to be returned must arrive at our address within 15 days from the date you receive the package. This means you should ship the returned mineral within 1 week of date of receipt to make sure the package arrives back before the deadline.
- Wrap each specimen individually using paper towel. Wrap around in all directions (like winding a ball of yarn or twine) until a minimum of 1/2 inch of padding is built up on all sides.
- Pack in a shipping box the specimen/labels with 1/2 inch padding of crushed newspaper or bubblewrap between the specimens and the package walls on all sides.
- Do not reuse the box the minerals were shipped in if there is ANY evidence of crushing or damage. Shipping boxes are made to be used one time only and lose their strength after damage.
- Delicate specimens must be double boxed. A minimum of 1" of bubble wrap or Styrofoam peanuts must be between the inner box and the outer box on all sides. (This is UPS and USPS regulations!)
- Ship the specimens to the return address on the package or enclosed invoice. Insure the package for the full value of the contents (do not include any discounts).
Failure to follow any steps above will result in: Invalidating the shipping insurance preventing any claims for damage.You, the shipper, assumes all responsibility for potential damage.
Go Back
|
